Our Shipping terms
We work with trusted shipping carriers to ensure the safe and timely delivery of your packages. The carrier used for your order will depend on factors such as location and package size. We offer various shipping methods, including standard ground shipping and expedited options. Once your order is shipped, we will provide you with a tracking number. You can use this information to track the status of your shipment online.
- Satisfaction Guarantee: Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy.
- Eligible Items: Most items purchased from SSDChemLab.com are eligible for return. However, certain products, such as hazardous chemicals or custom-made items, may have specific restrictions. Please refer to our website or contact our customer support team for detailed information regarding the eligibility of specific products.
- Return Process: To initiate a return, please contact our customer support team within 2 to 5 days from the date of delivery. Our team will guide you through the necessary steps and provide you with a return authorization if applicable.
- Return Shipping: In most cases, return shipping costs will be the responsibility of the customer. However, if the return is due to an error on our part (such as a defective or incorrect item), we will cover the return shipping costs.
- Refunds and Exchanges: Once we receive the returned item(s) and verify their condition, we will process your refund within 2 to 5 business days. If you prefer an exchange, we will assist you in selecting a suitable replacement.
At SSDChemLab.com, we are dedicated to providing you with high-quality products and exceptional service. We appreciate your trust and look forward to serving you again in the future. Please note that certain conditions and exceptions may apply to our shipping and return policies.